Refunds and problems<\/a><\/li><\/ul>\n\n<\/div>\n\n\n\nCurrency and total price<\/h2>\n\n\n\n
All orders are entered into and settled in PLN (Polish z\u0142oty)<\/strong>. We may show an estimated EUR, GBP, or USD equivalent beside a price. It is for reference only and is not a second contract currency. Your bank, card issuer, or PayPal may use its own exchange rate and charge a conversion fee.<\/p>\n\n\n\nBefore confirming payment, you will see the full PLN amount, including delivery and applicable VAT. We do not add our own fee for choosing a payment method.<\/p>\n\n\n\n
Available methods<\/h2>\n\n\n\n- Cards and digital wallets through Stripe<\/strong> \u2014 supported cards include Visa, Mastercard, and American Express, with Apple Pay and Google Pay also available on compatible devices and supported browsers.<\/li>
- PayPal<\/strong> \u2014 pay from a PayPal account or another method made available by PayPal.<\/li>
- Przelewy24<\/strong> \u2014 BLIK, supported online bank transfers, and card payments in Poland.<\/li><\/ul>\n\n\n\n
The payment page always shows the methods currently available. Your selected independent provider processes the payment, and its terms and privacy policy may apply.<\/p>\n\n\n\n
Payment Providers<\/h2>\n\n\n\n
Every payment is processed by an independent, licensed provider \u2014 never directly by gorna.design:<\/p>\n\n\n\n
- Stripe<\/strong> \u2014 cards and digital wallets are processed by Stripe Payments Europe, Limited, registered office in Dublin, Ireland.<\/li>
- PayPal<\/strong> \u2014 PayPal payments are processed by PayPal (Europe) S.\u00e0 r.l. et Cie, S.C.A., registered office in Luxembourg.<\/li>
- Przelewy24<\/strong> \u2014 BLIK, online bank transfers, and cards in Poland are processed by PayPro S.A., registered office in Pozna\u0144 (60-198), ul. Pastelowa 8, entered in the Polish National Court Register (KRS) under number 0000347935 (District Court Pozna\u0144 \u2013 Nowe Miasto i Wilda in Pozna\u0144, 8th Commercial Division), Tax ID (NIP) 7792369887, Business Register No. (REGON) 301345068, share capital PLN 4,737,100.00 fully paid, a national payment institution supervised by the Polish Financial Supervision Authority, entered in the register of national payment institutions under number IP24\/2014.<\/li><\/ul>\n\n\n\n
Logos of the currently supported methods appear in the footer of every page.<\/p>\n\n\n\n
Original paintings and commissioned portraits<\/h2>\n\n\n\n
A finished painting is paid for in one transaction when ordering. For a commissioned portrait, you pay 50% after the photograph and quote are accepted and the remaining 50% after approving the finished-work photograph, before dispatch. Both payments use the same available methods.<\/p>\n\n\n\n
Payment is complete once the provider confirms it. If the status is \u201cpending\u201d, do not immediately repeat the transaction. Check the provider's message and your account history, then contact us with the order number.<\/p>\n\n\n\n
Payment-data security<\/h2>\n\n\n\n
Card forms and payment authorisation are handled within the provider's system. gorna.design does not receive or store your full card number, CVC, or online banking or PayPal login details. We receive information needed to handle the order, such as the transaction identifier, method, amount, and status.<\/p>\n\n\n\n
Never send us full card details by email or in the order chat.<\/p>\n\n\n\n
Refunds and failed payments<\/h2>\n\n\n\n
Where a refund is due, we send it to the original payment method unless you agree to another method at no extra cost. After we initiate it, posting may take several business days depending on the provider and bank.<\/p>\n\n\n\n
We do not charge you any fee for a failed or declined payment. A bank or payment provider may nevertheless place a temporary authorisation hold that normally expires automatically. If you need help, contact us through